30-Day Returns, No Hassle
30-Day Return Window
You have 30 days from the delivery date to return any item in its original condition and packaging for a full refund. No restocking fees. Return shipping for defective or incorrectly shipped items is on us.
How to Start a Return
- Email support@zyrento.shop with your order number and the reason for the return.
- We will reply within one business day with return instructions and a prepaid label when applicable.
- Ship the item back in its original packaging whenever possible.
Damaged on Delivery
If an item arrives damaged, email photos of the damage and packaging to support@zyrento.shop within 48 hours of delivery. We will send a replacement or issue a full refund — whichever you prefer.
Refund Processing
Once your return arrives, we inspect it within 2 business days and issue your refund. Funds typically appear on your original payment method within 5–10 business days, depending on your bank.
Non-Returnable Items
For hygiene reasons, opened grooming gloves and dental care items cannot be returned unless defective. Personalized engraved ID tags are made to order and are returnable only if defective or if we engraved them incorrectly.
Questions?
Email support@zyrento.shop or call +1 (415) 508-3649, Monday–Friday, 9am–5pm.